You can find Box Hill Osteopathy’s most frequently asked questions about what to expect and what to bring below.
For info on appointment fees at Box Hill Osteopathy, please jump to the fees section further below.
If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!
First osteopathy consultation OR a new health issue assessment is $125 (45 minutes).
Standard subsequent osteopathy consultation is $95 (up to 30 minutes).
Extended osteopathy consultation is $120 (up to 45 minutes).
Please bring any relevant medical paperwork including imaging reports (CT scans, x-rays, MRI’s, ultrasounds).
For private healthcare holders we offer onsite rebates if supported by your provider, please bring your private healthcare card with you.
For GP Care Plans, it’s important to bring documentation and your Medicare card so we can process the refund for you on site.
Box Hill Osteopathy has a 24 hour cancellation policy.
If you need to cancel or reschedule your osteo appointment, please notify us by no later than 24 hours prior to your appointment by calling 0413 331 133, otherwise you will be required to pay the full appointment fee.
Please read our full Cancellation Policy below.
Many private health insurers and policies provide extras coverage for Osteopathy. We recommend you check your private healthcare plan to confirm coverage.
The amount you can claim on your consultations will depend on your individual insurance policy.
Yes, private health insurance claims can be made on the spot in most cases.
WorkCover claims will need to be paid in full on the day and claimed later using an invoice.
No. You do not need a GP referral to undergo osteopathy or massage therapy treatment. However your GP may recommend osteopathy treatment to you and may include it in a Chronic Management Plan (formerly Enhanced Primary Care or EPC). Please bring any documents your GP has provided with you to your initial consultation.
No, not necessarily. Osteopaths are trained in performing clinical assessments and making a diagnosis from the assessment. If clinically indicated, your Osteopath will advise you if imaging will be of benefit to your condition and treatment. However, if a medical practitioner has referred you for imaging prior to your appointment, please bring the report and images to your initial osteopathy consultation.
Treatment requirements are different for each person and are dependent on a number of factors such as the presenting condition, past and current medical history and the goals of the individual. Your Osteopath will provide you with guidance on your treatment at your initial consultation.
We recommend you take your medications as usual, as prescribed by your prescribing medical practitioner.
Our Fees
- Select this appointment if this is your first visit with to Box Hill Osteopathy. This appointment will run for 45 minutes depending on the presenting issue. Please bring any relevant medical records to your appointment.
- Select this appointment if you have seen us within the last two years and have only one current issue/area of concern.
- Select this appointment if you have seen us within the last two years and have more than one current issue/area of concern.
- Not sure about what osteopathy can do for you? Have questions before you book in for a treatment? This is your perfect opportunity for a no obligation, free assessment!
Booking Deposit & Cancellation Policy
To secure your appointment at Box Hill Osteopathy (Box Hill or Burwood East), a $50 deposit is required at the time of booking. This applies to all appointments, including new and returning patients.
Your deposit will be credited towards the cost of your consultation on the day of your appointment.
Need to Cancel or Reschedule?
We require a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.
You can notify us by:
- Replying to your appointment SMS reminder; or
- Calling us on 0413 331 133.
If at least 24 hours’ notice is provided, your deposit can either be transferred to a future appointment or refunded in full.
Late Cancellations & Missed Appointments
For appointments cancelled with less than 24 hours’ notice, or not attended, the full consultation fee will be payable.
This fee reflects the loss incurred by the practice as a result of the reserved appointment time being unavailable to other patients who may have required care.
As we maintain an active waitlist, short-notice cancellations often prevent us from offering that appointment time to other patients seeking treatment.
Our cancellation policy helps us provide timely access to appointments for all patients while ensuring fairness and sustainability of our practice.
We appreciate your understanding and thank you for your support.