Frequently Asked Questions (FAQs)

What is the cost of a consultation?


Initial osteopathy consultation $132

Standard subsequent osteopathy consultation $93

Extended osteopathy consultation $121

Taping (osteopathy) $53

Telehealth $45

Massage Therapy:

60 minutes $110

45 minutes $90

30 minutes $70

Do you offer any senior or concession rates?

We offer concession rates for concession holders for osteopathy services. Concession holders will be given a 10% discount. Please note concession discounts do not apply during peak times (Saturdays and weekdays after 5pm). If you would like to utilise your discount, please book an appointment outside of these times.

What is your cancellation policy?

Box Hill Osteopathy has a 24 hour cancellation policy. If you need to cancel or reschedule, please notify us within 24 hours by calling 9898 4391, otherwise you will be required to pay the full amount of the appointment (Medicare, Workcover and health fund rebates do not apply). If you need to cancel due to symptoms of Covid-19, a cancellation fee will not apply if an appointment is rebooked within a two week period at the time of cancellation.

Can I use my private health insurance for osteopathy and massage therapy?

Yes. It will depend on the type of cover you have but most extras cover includes both. We do accept all health funds.

How much can I claim on private health insurance for osteopathy and massage therapy?

The amount you can claim on your consultations will depend on your individual insurance policy.

Can I claim on the spot at the time of payment?

Yes, private health insurance claims can be made on the spot in most cases. WorkCover claims will need to be paid in full on the day and claimed later using an invoice.

While we try to process Medicare claims on the day occasionally there is an issue that requires you to claim directly through Medicare.

Do you take on WorkCover/NDIS/third party insurance clients?

Yes, we take on WorkCover, NDIS and other third party insurance clients.  WorkCover claims will need to be paid in full on the day and claimed later using an invoice. In most instances, there is a gap. 

Do you accept Chronic Disease Management (formerly Enhanced Primary Care or EPC) from General Practitioners (GPs)?

Yes, we accept Chronic Disease Management (formerly Enhanced Primary Care or EPC) from GPs.

Do I need a General Practitioner (GP) referral before osteopathy treatment?

No. You do not need a GP referral to undergo osteopathy or massage therapy treatment. However your GP may recommend osteopathy treatment to you and may include it in a Chronic Disease Management (formerly Enhanced Primary Care or EPC). Please bring any documents your GP has provided with you to your initial consultation.

Do I need to undergo medical imaging before my initial consultation?

No, not necessarily. Osteopaths are trained in performing clinical assessments and making a diagnosis from the assessment. If clinically indicated, your osteopath will advise you if imaging will be of benefit to your condition and treatment. However, if a medical practitioner has referred you for imaging prior to your appointment, please bring the report and images to your initial osteopathy consultation.

How many treatment sessions will I require?

Treatment requirements are different for each person and are dependent on a number of factors such as the presenting condition, past and current medical history and the goals of the individual. Your osteopath will provide you with guidance on your treatment at your initial consultation.

Should I take my prescribed medications before or after my osteopathy sessions?

We recommend you take your medications as prescribed by a medical practitioner.

Are there any products that you sell in store?

Yes. We sell a variety of products that may help you manage your health issues and optimize your health.

Do you have any landmarks nearby to help me locate the Box Hill Osteopathy?

We are just near the corner of Trawool street and Dorking road.

Is there parking readily available?

Yes. There is street parking available outside the clinic.

Are there any stairs at Box Hill Osteopathy?

There are two small steps at the front of the clinic. Please let us know in advance if you need assistance with this.